Customer Support

If you have questions or concerns regarding your purchase, please contact service@endertoys.com and provide your order number.

ATTENTION: All goods are distributed from our production facility in Las Vegas, NV. Though many products are in stock and ready to ship, in some cases items may not be immediately available for delivery as inventory is constantly being sold and replenished under our 3D printing production model. Order labels are typically printed 1-3 business days in advance of shipment regardless of availability—we know this can present itself as an inconvenience to some but it is necessary for our team to efficiently track your order (not just in transit but within our production line). Rest assured, if tracking was provided but has not been updated after 48 hours your item(s) most probably entered a printing queue and will be shipped as soon as possible.

For orders placed on Amazon please use the e-mail address above to see if we can help resolve any issues before filing for a return.

For orders placed on TikTok, eBay or Etsy please use the associated messaging system so we can better assist you in locating your order.

If you have a custom order request, would like to submit feedback or make suggestions on new or existing products, you can reach us by sending an e-mail to:  support@endertoysterrain.com.